Introduction

At ParkingSpotPay, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

By using our services, you agree to the collection and use of information in accordance with this policy. We will not use or share your information with anyone except as described in this Privacy Policy.

Information We Collect

Personal Information

When you create an account or use our services, we may collect the following personal information:

• Name and contact information (email address, phone number)
• Payment information (credit card details, billing address)
• Vehicle information (license plate number, vehicle make/model)
• Location data when using our parking services
• Account preferences and settings

Usage Information

We automatically collect certain information about your use of our services:

• Parking session details (location, duration, payment amount)
• App usage patterns and preferences
• Device information (device type, operating system, unique device identifiers)
• Log data (IP address, access times, pages viewed)

How We Use Your Information

We use the collected information for the following purposes:

• To provide and maintain our parking payment services
• To process payments and manage your account
• To send you parking session confirmations and notifications
• To improve our services and develop new features
• To provide customer support and respond to your inquiries
• To comply with legal obligations and prevent fraud
• To send you important updates about our services (with your consent for marketing communications)

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party companies that help us operate our services (payment processors, cloud storage providers)
• Parking Operators: With parking facility operators to validate your parking sessions
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets

Data Security

We implement industry-standard security measures to protect your personal information, including:

• Encryption of sensitive data in transit and at rest
• Secure payment processing through PCI DSS compliant providers
• Regular security audits and vulnerability assessments
• Access controls and authentication measures
• Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Specifically:

• Account information: Until you delete your account
• Payment information: As required by financial regulations (typically 7 years)
• Parking session data: For up to 3 years for customer support and dispute resolution
• Usage analytics: In aggregated, anonymized form indefinitely

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request a copy of your data in a machine-readable format
• Opt-out: Unsubscribe from marketing communications
• Location Services: Disable location tracking in your device settings

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to have it removed.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@parkingspotpay.com
• Address: ParkingSpotPay Privacy Team, [Company Address]
• Phone: [Contact Number]

We will respond to your inquiry within 30 days of receipt.